Refund policy

Last Updated: July 30, 2026

At Valencoirel, we are committed to providing premium products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original packaging.
• Include all original accessories and documentation.
• Not show any signs of damage caused by misuse.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to improper use.
• Items with missing parts not caused by us.
• Gift cards.
• Clearance or final sale items (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• Photos of the product.
• Photos of the packaging.

We'll review your request and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping fees.

Shipping charges paid at checkout are non-refundable.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After processing or shipment has begun, cancellations are no longer possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: valencoirel@gmail.com